At Ithaca Guitar Works, we understand that sometimes a purchase may not meet your expectations. That's why we offer a hassle-free return or exchange policy within a week of delivery. Simply contact us to initiate the return process and ship the guitar back to us in the same condition it was shipped in. Once we receive the guitar, we will inspect it and promptly issue a refund for your purchase. Our goal is to ensure you are completely satisfied with your purchase and enjoy playing your new guitar for many years to come.